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Delivery is the step where the vehicle is given to the customer after all the paperwork is filled out, payments are taken or financing arranged and the customer receives the keys and temporary license to place on the car. Automotive car sales training cannot neglect this step. Ensure that salespeople know how to fill out paperwork so that the car title processes correctly and quickly, so that there are no problems with the loan or check clearing, that the vehicle is in pristine condition when delivered and all critical items are in place before the customer drives off the lot with a street-legal vehicle. Automotive sales training cannot skip the legal processes and back offices necessary to properly secure the deal, or the sweet taste of a good deal and cool car is replaced by the lifetime of horror stories of the title that was messed up, the warranty that didn’t register correctly or car loan gone wrong.


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